Case Study - Alchemy Systems Group

Company: Alchemy Systems Group
Location: Windsor, Surrey, UK
Industry: IT Solutions
Number of employees: 25
Product in use: GFI MAX RemoteManagement™ formerly known as HoundDog

Alchemy Systems Group, based in Windsor, Surrey, has been using GFI MAX RemoteManagement remote server monitoring system for over a year.

“Our client base is mainly SMBs so we were looking for cost effective solutions to enable real-time monitoring of all clients servers,” explained Mike Breeze, service delivery manager at Alchemy. “There are a lot of products out there that could do the job but programs like HP Openview are financially beyond the reach of most of our clients. The GFI MAX RemoteManagement system gives us all the functionality we need to check our clients’ system on a daily basis at a reasonable cost.”

He added: “A key benefit has been that we have not had to increase our headcount to cope with increased levels of business. Much of the day-to-day Level 1 helpdesk issues are dealt with efficiently by the GFI MAX RemoteManagement system which means we have been able to invest in people with higher skill sets. Using the Daily Health Check system developed by GFI MAX RemoteManagement we can send a note each day to clients reassuring them that all their systems are performing normally.”

He added: “A key benefit has been that we have not had to increase our headcount to cope with increased levels of business. Much of the day-to-day Level 1 helpdesk issues are dealt with efficiently by the GFI MAX RemoteManagement system which means we have been able to invest in people with higher skill sets. Using the Daily Health Check system developed by GFI MAX RemoteManagement we can send a note each day to clients reassuring them that all their systems are performing normally.”

“I have found the level of support from the GFI MAX RemoteManagement team to be great. Some of our clients have asked for certain features of their IT systems to be tracked and GFI MAX RemoteManagement responded to our suggestions very quickly, incorporating this functionality into updates of the software.”

Alchemy was established eight years ago and now employs 25 people with offices in Windsor, Greater Manchester, Newbury, Exeter, Lytham St. Annes and Burton-on-Trent. The company supplies, installs and supports business systems from PCs and servers to sophisticated networks, telephone systems and audio-visual devices.

For further information about GFI MAX RemoteManagement please visit http://www.gfi.com/it-managed-services-software