Want help with your product upgrades? Upgrades made easy

How to use psr.exe (Problem Steps Recorder)

While troubleshooting it is often helpful to visualize the issue as well as the steps taken which lead to it. When creating a set of troubleshooting files for a GFI Software program, it is recommended to create a series of screenshots while reproducing the issue.

Current versions of Windows contain the tool psr.exe (Problem Steps Recorder) out-of-the-box which can be used to create a series of screenshots:
  1. Open the Windows start menu
  2. Enter psr.exe into the search field
  3. Choose psr.exe from the result list to start the tool
  4. Click on: Start Record
  5. Reproduce the issue
    • psr.exe will automatically take a screenshot whenever a mouse button or the keyboard is used
    • If it would be helpful to add additional comments for a certain step, click on the Add Comment button
  6. Once the issue has been reproduced click on: Stop Record
  7. Enter a file name and save the recording to disk
  8. Provide the saved file to GFI Technical Support alongside the troubleshooter files